4 Questions to Redesign Your Org for AI Agents

What High-Performing AI Companies Have Already Figured Out Every workflow has invisible seams, steps that only function because a human with ten years of context fills the gaps. Most companies don't notice these gaps because the process works well enough and the entire human’s job is not documented, step-by-step (an unreasonable expectation, of course). What usually happens in these cases is people route around the broken handoff, apply judgment where the documentation runs out, and quietly absorb complexity that was never formally accounted for. Oftentimes, humans supporting and filling gaps is great when humans run the workflow. But as the use of AI agents begins to rise, things start to change and each one of these gaps become places where the agent fails and never picks up. Drop an agent into a workflow built on informal human compensation, and the agent will execute the process exactly as written. Which means the real question is whether the workflow itself was ever designed to ru